Helpful Questions to Ask Yourself
Understand the Error
What does the error mean? (Explain it in your own words.)
Which data model is the error coming from?
Which subscription ( integration) is affe
cted?
Trace the Data Flow
What is the direction of the data? (Into or out of the external system?)
Is there an external ID you can reference in the external system?
Have you seen this error before?
Are other records from the same data model flowing successfully?
Check System Settings
Are webhooks enabled for this data model?
Is the external system’s API down? (Check their status page.)
Did the API permissions change recently?
Did field structures change in the external system?
Review Mappings & Transformations
Does the mapping collection account for this type of data?
Is a field mapping transformation (e.g., dynamic formula) applied correctly?
Is a translation (data conversion) needed for this data?
Verify Record Details
For the specific record causing the error:
Is there a valid external ID linked to it?