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Thinking Through Errors

Working the Process

Updated over 3 weeks ago

Helpful Questions to Ask Yourself

Understand the Error

  • What does the error mean? (Explain it in your own words.)

  • Which data model is the error coming from?

  • Which subscription ( integration) is affected?

Trace the Data Flow

  • What is the direction of the data? (Into or out of the external system?)

  • Is there an external ID you can reference in the external system?

  • Have you seen this error before?

  • Are other records from the same data model flowing successfully?

Check System Settings

  • Are webhooks enabled for this data model?

  • Is the external system’s API down? (Check their status page.)

  • Did the API permissions change recently?

  • Did field structures change in the external system?

Review Mappings & Transformations

  • Does the mapping collection account for this type of data?

  • Is a field mapping transformation (e.g., dynamic formula) applied correctly?

  • Is a translation (data conversion) needed for this data?

Verify Record Details

  • For the specific record causing the error:

  • Is there a valid external ID linked to it?

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