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Thinking Through Errors

Working the Process

Updated over 4 months ago

Helpful Questions to Ask Yourself

  • What does the error mean? Can you explain it in your own words?

    • What data model is the error from?

    • What subscription is the error in?

    • What is the direction of the data?

    • Do you have an external ID you can reference in the external system?

  • Have you seen this error before?

  • Are other records from this data model flowing to or from iPaaS.com?

  • Are webhooks turned on for this data model?

  • Is there an issue with the API for the external system? Have you checked their status page?

  • Did something change with the API permissions on the external system?

  • Did the fields change in the external system?

  • Does a mapping collection account for this type of data?

  • Does a field mapping transformation (via a dynamic formula) account for this type of data?

  • Is a translation used for this type of data?

  • If there is a record the error is related to, is there an external ID for the system in question?

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