This article helps troubleshoot data transfer issues when no error messages are shown. It does not cover external system-specific issues.
Where to Look When Data Isn't Transferring
If data isn’t syncing and no errors appear in iPaaS.com logs, check these in the following order:
iPaaS.com settings
External application configurations
Webhook setups
NOTE: If a webhook was received but data is missing in the destination, iPaaS.com made a determination not to transfer the record.
Troubleshooting Questions
Is there an external ID for the record?
Check if the record has an external ID for the system in question.
Are mappings (and more importantly filters with exclusions) configured based on the desired outcome?
Verify mappings and filters (especially exclusions) match the desired outcome.
Are webhooks/polling enabled based on the desired outcome?
Confirm webhooks or polling are active for the data type.
Common Issues & Solutions
Webhook is not Being Sent / Received
Check the webhook status in the application settings and test by using Postman to verify if the webhook is being sent.
Mapping is not Created
iPaaS.com mappings define where data goes. Review subscription mappings to ensure data routes correctly in iPaaS.com or the external system.
Mapping Filter is Excluding the Data
iPaaS.com filters can block data unintentionally. Check filter rules to confirm the record should pass through
No External ID Present
iPaaS.com logs external IDs for all records it interacts with. If the record is missing from the log, the record doesn’t exist in the external system. Run a manual sync to push the record.