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Data Troubleshooting

Diagnosing and Resolving Issues when no Error Presents

Updated over 2 weeks ago

This article helps troubleshoot data transfer issues when no error messages are shown. It does not cover external system-specific issues.

Where to Look When Data Isn't Transferring

If data isn’t syncing and no errors appear in iPaaS.com logs, check these in the following order:

  • iPaaS.com settings

  • External application configurations

  • Webhook setups

NOTE: If a webhook was received but data is missing in the destination, iPaaS.com made a determination not to transfer the record.

Troubleshooting Questions

Is there an external ID for the record?

Check if the record has an external ID for the system in question.

Are mappings (and more importantly filters with exclusions) configured based on the desired outcome?

Verify mappings and filters (especially exclusions) match the desired outcome.

Are webhooks/polling enabled based on the desired outcome?

Confirm webhooks or polling are active for the data type.

Common Issues & Solutions

Webhook is not Being Sent / Received

Check the webhook status in the application settings and test by using Postman to verify if the webhook is being sent.

Mapping is not Created

iPaaS.com mappings define where data goes. Review subscription mappings to ensure data routes correctly in iPaaS.com or the external system.

Mapping Filter is Excluding the Data

iPaaS.com filters can block data unintentionally. Check filter rules to confirm the record should pass through

No External ID Present

iPaaS.com logs external IDs for all records it interacts with. If the record is missing from the log, the record doesn’t exist in the external system. Run a manual sync to push the record.

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