A resource not found error means the record you referenced does not exist, has been removed, or is not visible to your account. The request is rejected, and no data is changed in your account.
Every error in this family includes a stable code (for example NFND-1001). Find that code in the table at the bottom of this article to see exactly which rule was triggered.
Common causes
The ID or key points to a record that does not exist.
The record was deleted or archived.
You are working in the wrong environment or subscription.
The record belongs to a different account.
A typo in the ID or key.
How to fix it
Match the code in your response to the table below.
Verify the ID or key by looking up the record with a GET request first.
Confirm you are connected to the correct environment and subscription.
Check that the record has not been deleted or deactivated.
Re-send the request once you have confirmed the record exists.
Codes in this family
Code | What it means |
| {item} not found by id: {idOrCombinedId} provided. |
| {item} not found. |
| {object} Id: {id} does not exist or can not be found. |
| {object} Id: {id} does not exist, can not be found or is invalid. |
| Id ({combinedId}) not found. |
| Id ({id}) for the custom field does not exist or can not be found. |
| You are trying to filter results by {filterName} with {filteredName} but that value does not exist. |
| Username is incorrect. |
| The unit for this Alternate Id needs to be assigned to the product before the Alternate ID can be. |
| Username and/or Password is incorrect. |
| {relatedObject} (id: {relatedId}) needs to exist before the {object} can be created or updated. |
| Product not found by sku provided: {sku} |
| Webhook is unable to be parsed as iPaaS.com expects an entry on {firstPathSegment} but that entry does not exist. |
| The designation type you are trying to set for the company is invalid. |
| Integration Version not found by Id: ({versionId}) provided and/or it is not in an active state. |
| Email Address {userEmail} for the user does not exist. |
| Partner Designation not found by Type:{typeId} and Company:{companyId} |
| OAuth entry Id: {id} does not exist, can not be found, or you do not have permission to access it. |
| AccessToken not found for Shopify integration. Cannot update billing plan without this token. |
| To update a Transaction, the transaction line needs to be a child of the transaction. Transaction Line Id: {request.Id} was not found on the Transaction Id:{dbTransaction.Id}. |
| Transaction Line Item failed to save due to the gift card not found. |
| Promo Code Id: {requestId} is not not found in this promomotion. |