An inactive record error means the record you are trying to use exists but has been deactivated, and must be reactivated rather than recreated.
Every error in this family includes a stable code (for example BIZL-1009). Find that code in the table at the bottom of this article to see exactly which rule was triggered.
Common causes
The record was deactivated or archived.
A create was attempted for a record that already exists in an inactive state.
How to fix it
Match the code in your response to the table below.
Use an update (PUT) to reactivate the existing record instead of creating a new one.
Re-send the request once the record is active.
Codes in this family
Code | What it means |
| This {dataType} is inactive and only one active {dataType} can exist with the value of {value} for {field}. |