Overview
This article catalogs the user-facing error messages that can appear when synchronizing data through the Stamped.io integration, along with what causes each error and how to resolve it. Errors appear in the iPaaS.com Dashboard under Integration Monitoring and in the Error Logs.
Supported Flows
Add/Update Stamped.io Customer FROM iPaaS.com
Add/Update Stamped.io Customer FROM iPaaS.com
Customer create or update failed
An error occurred while sending the customer to Stamped.io, including the HTTP status code and the message returned by Stamped.io.
Description: The integration called Stamped.io to create or update the customer and Stamped.io returned an error response. Common causes are invalid or expired credentials, an incorrect store identifier, a malformed or rejected value on the customer, or Stamped.io being temporarily unavailable.
Resolution: Confirm the Stamped.io credentials and store identifier on the subscription are correct and active. Review the customer's mapped values (in particular the email address) for anything Stamped.io would reject. Re-run the transfer from the Manual Sync page. If the error persists and the cause is not a credential or data issue, contact iPaaS.com Support.
Subscribe or unsubscribe failed
An error occurred running the call to subscribe/unsubscribe.
Description: After creating or updating the customer, the integration made a follow-up call to set the customer's survey and review-email subscription state, and Stamped.io returned an error (the status code and Stamped.io's message are included in the logged error). This step runs only when the subscription field is mapped and the desired state differs from the customer's current state in Stamped.io.
Resolution: Confirm the customer has a valid email address mapped, since the subscribe and unsubscribe operations identify the customer by email. Confirm the Stamped.io credentials are active, then re-run the transfer. If the error continues, contact iPaaS.com Support.
Note: The customer create/update and the subscription reconciliation are separate operations. A customer can be created or updated successfully and then report an error only on the subscription step; in that case the customer exists in Stamped.io but its subscription state may not yet match the mapped value. Re-running the transfer reconciles it.