The Jotform integration sends customer information collected through Jotform form submissions into iPaaS.com. Data flows in one direction — from Jotform to iPaaS.com — and is triggered by a webhook when a form is submitted.
Before You Begin
Before you begin, you will need to obtain an API Key from Jotform.
Log in to Jotform using your credentials.
Open your Account settings.
In the side menu, click API.
Select Create a new API Key and copy the generated key.
With the API Key saved, continue with the next section.
Installation Instructions for Integration Setup
Go to Subscriptions and click Search Certified Integration Marketplace and Subscribe.
Click the Jotform integration tile.
On the Subscription Details page, click Subscribe.
Enter the Name of the subscription and select a Version. The name can be any relevant, unique value within the company where this subscription is created.
Format: [Product Name] - [Environment/Purpose]
Example: Jotform - Production
Enter the API Url:
api.jotform.com. Enterprise accounts may use a custom subdomain (for examplexyz.jotform.com); region-specific accounts may useeu-api.jotform.com(EU) orhipaa-api.jotform.com(HIPAA).Enter the API Key you saved in the Before You Begin section.
Enter the API Throttle Limit. This setting controls the number of Jotform API requests that can run within the throttle window, protecting system performance and ensuring fair usage.
Recommended Values: Initial Setup: 5 · Ongoing Operations: 500 · High Volume: 500
Enter the API Throttle Seconds. This defines the length of the window over which the API Throttle Limit is measured.
Default Value: 60
Enter the number of Concurrent Connections. This sets the maximum number of simultaneous Jotform API connections the subscription may use.
Default Value: 2
Enter the number of Concurrent Batch Executions. This sets the maximum number of batch executions that may run at one time.
Default Value: 10
Click Apply to save the settings.
Authentication Configuration
Jotform uses API key authentication.
Credential: Jotform API Key
Location: in Jotform, Account settings → API → Create a new API Key
Description: iPaaS.com uses this key to authenticate every request it makes to Jotform.
After entering the API Url and API Key on the subscription settings page, save the subscription and validate the connection.
Important Notes
Jotform does not support enabling webhooks through its API. The webhook that notifies iPaaS.com of new submissions must be added manually in Jotform after the subscription is configured. The full procedure is in the Jotform Connections and Settings document, under Setting up Webhooks in Jotform.
The only webhook scope this integration accepts is
customer/created.
Post-Installation Verification
After completing the installation, perform these tests to verify the integration.
Connection Test
Save the subscription and validate the connection on the subscription settings page. A successful validation confirms the API Url and API Key are correct.
Data Sync Test
Confirm the webhook has been added to your Jotform form (see the Connections and Settings document).
Submit a test entry through the Jotform form.
Verify that a corresponding Customer record appears in iPaaS.com with the submitted field values.
Functionality Test
Confirm the submitted full-name, address, and other fields are mapped to the expected Customer, Customer Address, and Customer Category values in iPaaS.com.
Review the integration logs in iPaaS.com for the transfer.
Support and Troubleshooting
Documentation: search our documentation at https://support.ipaas.com/en/articles/10280417-api-introduction.
Support Portal: https://support.ipaas.com/en/.
Contact Information: https://ipaas.com/contact-us/.