This functions in the same way as the User and Role Management in the Subscriber Experience with the addition of:

When a subscriber makes a request for you to be their MiSP you will receive an email and directing you to proceed to this page to take action. On this tab you will see Subscribers that have requested you service their account awaiting for you to:

Once you have accepted a Subscriber, you will need to request access to one or more roles that they have in their instance. This is a role that you have defined (and can assign to your users) so you can properly service accounts. You can request multiple roles for different types of users within your company.

You can use the dropdown to choose between pending and active Role Shares.

As with all customer service activities, we recommend discussing the permissions you would like access to before requesting them from the customer.

To request a Role Share:

The Subscriber will then get a notification to approve or deny the request. To see what this looks like for them please see this article.

You can repeat this for multiple roles.

This will show a list of all Subscribers that you have accepted into your MiSP program. Should you need to remove a subscriber you can do that by clicking on the delete link in the list:

This will remove all access (inclusive of Role Shares) to their account for your team.