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Overview
MiSPs (Managed Intelligence Sharing Partners) have access to standard user management features plus additional capabilities specific to managing customer relationships and service requests.
Available Features
Standard Features
You can perform these standard management tasks:
MiSP-Specific Features
As an MiSP, you also have access to these additional features:
Subscriber Requests View the Requesting Customer Company requesting your services.
Role Share Requests View companies that have sent MiSP share requests to you.
Subscribers View and manage the subscribers you currently serve.
Note: MiSP Share Role Requests functionality is not available in this interface. |
Managing Subscriber Requests, Role Share Requests, and Subscribers
You can approve or deny a Subscriber Request from a company. Role Share Requests and Subscribers are view-only by default.
To approve or deny a Subscriber Request:
Navigate to User/Role Management
Select Subscriber Request.
Click the approve or deny icon.
Role Share Requests and Subscribers are view-only by default. While you cannot edit or add entries directly, you can remove requests or subscribers when needed.
To delete a Role Share Request or Subscriber
Navigate to User/Role Management
Select either Role Share Requests or Subscribers
Locate the request or subscriber you want to remove
Click the trash can icon next to the entry
Confirm the deletion by clicking Yes in the confirmation dialog
Important Notes
Deletion actions are permanent and cannot be undone.
Removing a subscriber will end your management relationship with that customer.
Role share requests that are deleted cannot be recovered.